Refund policy
RETURN & REFUND POLICY
Effective Date: May 7, 2026
At D3X, we stand behind our product and want you to feel confident trying it.
If you're not satisfied with your first order, contact us within 30 days of delivery and we'll work with you to make it right. Depending on the situation, that may include a refund, replacement, store credit, or another resolution determined by our support team.
For assistance, contact support@d3x.health.
ELIGIBILITY FOR REFUNDS
Refunds or replacements may be available for:
- First-time customer orders placed within the last 30 days
- Damaged, defective, or incorrect items
- Orders confirmed lost in transit by the shipping carrier
- Other situations reviewed and approved by our support team
To help prevent abuse of our refund policy, satisfaction refunds are generally limited to one refund per customer or household.
NON-REFUNDABLE ITEMS & SITUATIONS
Refunds are generally not available for:
- Repeat orders after a previous refund has been issued
- Subscription renewals that have already been processed and shipped
- Requests submitted more than 30 days after delivery
- Orders shipped to incorrectly entered addresses provided at checkout
- Original shipping fees, where applicable
- Excessive refund requests or suspected abuse of the policy
Because D3X products are consumable dietary supplements, opened products are generally not eligible for return shipment unless specifically requested by our support team.
HOW TO REQUEST A REFUND
To request a refund or report an issue, email support@d3x.health with:
- Your order number
- A brief explanation of the issue
- Photos, if applicable (for damaged or incorrect items)
We typically respond within 1–2 business days.
Depending on the situation, we may request additional information before approving a refund or replacement.
In certain cases, we may request that products be returned before a refund is issued. If a return is required, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
REFUND PROCESSING
Approved refunds are issued back to the original payment method used during checkout.
Please allow approximately 5–10 business days for the refund to appear on your statement after processing, depending on your bank or payment provider.
Refunds apply to the product purchase price only and do not include original shipping charges unless otherwise required by law or approved by D3X.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact support@d3x.health as soon as possible with your order number and photos of the issue.
If verified, we may send a replacement, issue a refund, or provide another resolution at no additional cost to you.
In many cases, damaged or incorrect items do not need to be returned.
LOST PACKAGES
If your package appears lost in transit, contact support@d3x.health and we will work with the shipping carrier to investigate the issue.
If the shipment is confirmed lost by the carrier, we may issue a replacement or refund at our discretion.
D3X is not responsible for packages marked as delivered by the carrier to the address provided at checkout.
SUBSCRIPTIONS
Subscription orders renew automatically unless canceled before the next billing date.
You may cancel or modify your subscription anytime through your account or by contacting support@d3x.healthbefore renewal.
We do not issue refunds for subscription orders that have already been processed or shipped.
POLICY ABUSE
We reserve the right to deny refunds, replacements, or returns in cases of suspected fraud, abuse, excessive claims, or violations of our Terms of Service.
CONTACT
Questions regarding returns or refunds can be directed to:
We typically respond within 1–2 business days.