Privacy policy
PRIVACY POLICY
Effective Date: May 7, 2026
D3X ("we," "us," or "our") operates d3x.health. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
If you have any questions, you can contact us at support@d3x.health.
INFORMATION WE COLLECT
Information You Provide
When you place an order, create an account, subscribe, or contact us, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
- Order history
- Subscription details
- Communications you send us
Payment information is processed securely through third-party payment providers such as Shopify Payments, Stripe, or PayPal. We do not store full payment card numbers on our servers.
Information Collected Automatically
When you browse our site, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Referral URLs
- General geographic location
- Site interaction and usage data
This information helps us improve the website experience, analyze performance, and understand how visitors interact with the site.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfill orders
- Manage subscriptions and recurring billing
- Send order confirmations and shipping updates
- Provide customer support
- Respond to inquiries and requests
- Improve our website, products, and services
- Detect fraud or security issues
- Send marketing emails or SMS messages if you opt in
- Analyze website traffic and advertising performance
You may unsubscribe from marketing emails or SMS communications at any time using the unsubscribe link or by contacting us directly.
SMS MARKETING
If you choose to receive SMS marketing messages from D3X, you consent to receive recurring automated promotional and transactional text messages to the phone number provided.
Message and data rates may apply. Consent is not a condition of purchase.
You can opt out at any time by following the unsubscribe instructions included in the messages or by contacting support@d3x.health.
SUBSCRIPTIONS
If you purchase a subscription product, your selected payment method will be charged automatically at the recurring interval you choose unless canceled before renewal.
You may manage or cancel your subscription through your account settings or by contacting support@d3x.health.
WHO WE SHARE INFORMATION WITH
We only share information with trusted third-party service providers necessary to operate our business and provide services to you.
These may include:
- Shopify — website hosting and checkout
- Shopify Payments, Stripe, and PayPal — payment processing
- Shipping carriers such as USPS, UPS, and FedEx
- Email and SMS service providers
- Refersion — affiliate tracking and management
- Analytics providers such as Google Analytics
- Advertising partners such as Meta and TikTok
These providers only receive the information necessary to perform their services.
We do not sell your personal information and do not share your information with third parties for their own independent marketing purposes.
COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to:
- Keep your cart and checkout functioning properly
- Remember preferences and settings
- Analyze website traffic and performance
- Improve user experience
- Measure advertising and affiliate performance
Third-party services such as Google, Meta, TikTok, and affiliate platforms may also use cookies or tracking technologies in connection with our site.
You can modify your browser settings to disable cookies; however, some features of the site may not function properly if cookies are disabled.
YOUR PRIVACY RIGHTS
Depending on your location, you may have certain privacy rights regarding your personal information.
You may request that we:
- Tell you what personal information we hold about you
- Correct inaccurate information
- Delete your information, subject to legal obligations
- Opt you out of marketing communications
To make a request, contact support@d3x.health.
CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you may have the right to:
- Request access to personal information we collect
- Request deletion of your personal information
- Request information about how your data is used
- Opt out of any sale of personal information
D3X does not sell personal information.
We will respond to verified requests within the timeframe required by applicable law.
DATA SECURITY
We take reasonable administrative, technical, and physical measures to protect your information.
Our website and checkout are hosted through Shopify, which maintains PCI-DSS compliance for secure payment processing.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
CHILDREN'S PRIVACY
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.
DO NOT TRACK
Our website does not currently respond to browser "Do Not Track" signals.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date at the top of this page. Continued use of the site after updates constitutes acceptance of the revised policy.
CONTACT
If you have questions about this Privacy Policy or your personal information, contact: